Shipping & Returns
Store Name: Donna Made
Email: donnamade1@outlook.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM
We do our best to reply to your email within 1–2 business days.
Thank you for shopping with Donna Made!
Shipping Policy
All orders are prepared and shipped within 24 hours (excluding weekends and public holidays).
The delivery time is generally 7 to 10 business days within France and Europe.
Return & Refund Policy
Easy 30-Day Returns
At Donna Made, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we offer a simple and hassle-free return process.
Return Policy Overview
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Return Period: You have 30 days from the delivery date to return your items.
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Item Condition: Items must be unused, in their original condition, and returned with original packaging.
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Easy Returns: Our customer support team is here to assist you with your return.
Return Costs
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Defective or Damaged Products:
No cost to the customer. This applies if the item is incorrect, damaged during shipping, or defective. -
Change of Mind:
The customer is responsible for the actual return shipping cost. This applies if the item was ordered by mistake, doesn’t fit, or is no longer wanted. Shipping fees are non-refundable.
How to Return an Item
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Contact Us:
Email our customer support team at donnamade1@outlook.com with your order number and reason for return. -
Repack Your Item:
Securely pack the item in its original packaging, including all accessories, labels, and documentation. -
Send It Back:
Ship your package using the carrier instructions provided in the return authorization email.
Refund Process
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Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
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Refund: After approval, your refund will be processed. Refunds typically take up to 7 business days to appear on your original payment method depending on your bank or payment provider.
Exchanges
Want to exchange for a different size, color, or product? No problem! Contact us and we’ll be happy to assist you quickly.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
Need Help?
Have questions? Visit our FAQ page or contact our customer support team at donnamade1@outlook.com.